Intro to Frontline Leadership

The difference between groups and individuals as well as the difference between having relationships with your crew and having A relationship with someone IN your crew is very important. Once we understand where to draw the lines correctly, we can work more effectively with everyone.



Management 101 recap

Let’s take a minute to see how all of these steps flow into each other to create a well-oiled, highly successful management workflow.


#4 Appreciate

Everyone I talk to thinks they do this step right and often. They are always wrong on both counts. Appreciation is more than saying “thanks,” or “good job,” and what you are missing is the difference between someone feeling appreciated and you thinking you appreciated someone.


#3 Followup

Followup seems to have become the long lost secret to management success. I can count on one hand the managers that I’ve seen doing this in the past 5 years. This is also one of the main reasons that most workplaces have so much bickering going on.

How would you like it if every day you had to do somebody else’s work because they always skipped out before it was noticed the work was never done. This one management tool will help heal so many problems in the workplace today.

Inspect Respect Poster

#2 Delegate and Demonstrate

All managers need to delegate things to their staff, but most managers leave it at that. Managers also need to train their teams to perform at the highest levels possible. Why not do both at the same time? By delegating some things to staff and demonstrating correct procedures on other tasks, you not only get your team to accept you as a hard worker but also train them to deliver outstanding results because they see how things are supposed to be done.

For those of you who would like a little more information on how to decide what to delegate and what to demonstrate, I offer the following:

Quinn’s Razor

#1 The Never Ending Todo List

A written record of what needs to be done, when it needs to be done and who did it is crucial for holding people accountable for the work assigned to them as well as for recalling information about tasks when asked about them at a future date.

Click the link below for a printable poster about trusting your memory:


and the benefits of writing things down:


Is Management Right For You?

There are a lot of misconceptions about management. Before you begin your management career, let’s make sure it is a good fit for you.


Click the link below for a printable poster to remind you to focus on making friends with your team.


The Great American Resignation

For years companies have scaled back training in favor of videos, which are very cost-effective, but often leave out tons of information necessary to get the job done. The effect on the workforce has been very noticeable. Now we are in the middle of what is being called, “the Great American Resignation.” Workers are tired of being treated like the positions they fulfill by people who have never been trained how to properly lead a team.

Not to worry, I was trained by some very experienced managers who freely shared their knowledge with me. I am passing on this information to you. I had a great career as a frontline manager. You can too.

Click the link below for A printable poster to help you remember to treat team members like people and not like the positions they fill.