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Waiting for your annual review to find out what the things are you need to work on to be a better manager and make more money is a losing strategy. Why not get this information BEFORE you are graded on it?

Also, this is the last video I will put on this website. For more videos like these, please go to HTTP://www.ultimatefrontlineleadershiptraining.comĀ 


New manager? What now?

First-time managers are usually very enthusiastic and gung-ho, and it is this trait that can get you into lots of trouble at first. It is best to take it a bit slower and follow these tips to ensure a smooth transition and a long and happy career.


One of the leading reasons people are leaving their frontline jobs is because they don’t feel their contribution to their company is valued. You can change this by learning how to give a compliment the right way!



Writing up a team member is not something anyone relishes, but sometimes it has to be done, and if you don’t do it correctly, it could come back to haunt YOU. So how do we get over the emotional pain of having to tell someone they are not doing something correctly AND have them want to work to do better?

Learn your state’s labor laws, and watch this video.


Celebrate/ Document

At the end of the day, who doesn’t want to celebrate a job well done? This will make a huge impact on your company morale if done correctly. Skip this and all your team will remember are the negative things that happened that day.


Follow-up or die.

Follow-up is a little-known secret to getting things done, and over the years I have seen very few people who get this right. Few people make lists, Few people delegate correctly and hardly anyone follows up. This is a huge reason why the frontline workplace is so disorganized and wasteful.


Management 101 step 2 Delegate and Demonstrate

Have you noticed that many of your crew don’t do everything they are supposed to do during certain tasks? The reason could be YOU!


Never Ending Todo List and the Management Workflow

Everyone needs a workflow, which is another way of saying “routine.” A good workflow ensures that you don’t forget anything before you consider a job complete. A Never Ending Todo List is the beginning of a truly successful manager’s day. Skip this at your own peril.


Dealing With Difficult People

How do you deal with difficult people?

If you have ever had a job in your life, or if you have ever gone to school, you will have noticed certain people who haven’t always wanted to participate in projects or complete their assignments. Maybe they were always breaking the rules or tried to show you that following the status-quo was stupid. Well, these people are everywhere and they can be quite good for the organization. Anyone who makes you think about why you are doing something has provided you a service. Don’t think so? Has a customer ever asked you a question you didn’t know the answer to? Chances are good that the difficult co-worker already brought up the subject but you didn’t listen because they are always such a pain.

So how do you deal with these people and get them to do what is needed?


Empathy is a True Leader’s Secret Weapon

It may take a few years of getting beat up at work before a manager learns the power of empathy. Why wait? Get the memo today!